Contact us
We answer most enquiries within one working day. For urgent issues related to an in-flight booking, prefer the in-app "Report a problem" flow — it lands directly in our operations queue with the relevant context attached.
Customer support
Account issues, refund requests, KYC questions, escrow disputes — anything that touches your bookings.
support@serveasenow.com →Business + partnerships
District expansion, association tie-ups, bulk provider onboarding, API access. Use the same address for now; we route internally.
support@serveasenow.com →Office
Plenitude Systems Pvt. Ltd.
Gandhi Road
Kallakurichi, Tamil Nadu
India
For postal correspondence regarding privacy / data requests, see our Privacy Policy, Section 11.
Working hours
Monday to Saturday, 9:00 AM – 7:00 PM IST.
Sundays and public holidays: emergency in-app reports only.
We acknowledge grievances within 48 hours and resolve them within 30 days, as required by the DPDP Act, 2023.